FAQ - Frequently Asked Question
Frequently Asked Question
Standard free delivery service takes 2-5 working days
Thu, 11 May, 2017 at 11:06 PM
If for some reason you are not totally happy with your item, you can simply return or exchange it for something else. Just open a new ticket giving us the d...
Mon, 8 May, 2017 at 10:38 PM
We continue to show out of stock products online so that you have access to the product details or so that you can buy it online at a later date once mor...
Fri, 12 May, 2017 at 7:34 PM
Occasionally products that are in heavy demand become temporarily out of stock. Orders already received are automatically held on B/O Status and customers ...
Fri, 12 May, 2017 at 7:35 PM
After you complete the Checkout process you will automatically receive confirmation via e-mail to let you know that your order has been received by us. Plea...
Sun, 14 May, 2017 at 12:31 PM
Yes, our Website uses industry standard SSL to encrypt your data, please note the green padlock in the search bar which indicates that you are viewing a sec...
Fri, 12 May, 2017 at 9:01 PM
When you complete the Payment section at the Checkout stage this initiates the transaction being billed to your account, exactly as it would if you were buy...
Fri, 12 May, 2017 at 9:09 PM
If your order arrives incomplete, please bear in mind that products may be sent out from our various locations and so items may arrive separately; please al...
Sun, 14 May, 2017 at 12:44 PM
When an order cannot be completed immediately, it moves into Back Order status and you will be sent an email to let you know that we cannot fulfill your ord...
Sun, 14 May, 2017 at 12:47 PM
If we have made a mistake and sent you an incorrect item, we will be happy to collect the item from you. Please raise a ticket via the Helpdesk to obtain a ...
Sun, 14 May, 2017 at 12:49 PM